Privacy and Policy

Last Updated: 21.03.2026

Journaliy Globalex (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains in detail how we collect, use, store, share, and safeguard your information when you access our website, purchase our products (including diaries and journals), or otherwise interact with our services (collectively, the “Services”).

We aim to maintain the highest standards of data protection in compliance with applicable laws, including the Information Technology Act, 2000 (India) and, where applicable, international data protection frameworks such as the General Data Protection Regulation (GDPR).

By accessing or using our Services, you confirm that you have read, understood, and agreed to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

This Privacy Policy applies to all individuals who interact with Journaliy Globalex, including customers, website visitors, and users engaging with our digital platforms, advertisements, or customer support channels.

It governs the collection and use of personal information regardless of the device used (mobile, desktop, tablet) or the geographic location of the user. If you do not agree with this policy, you should discontinue use of our Services.

We collect personal data to provide a seamless, secure, and personalized shopping experience. The type and extent of data collected depend on how you interact with us.

• 2.1 Identity and Contact Information: This includes your full name, email address, phone number, and delivery or billing addresses. This information is essential for identifying you as a customer, processing your orders, and ensuring successful delivery of products.
• 2.2 Payment and Financial Information: When you make a purchase, we collect payment-related details such as transaction IDs, payment method, and confirmation details. All payments are processed through secure third-party payment gateways, and we do not store sensitive financial information such as full card numbers or CVV details on our servers.
• 2.3 Account and Profile Information: If you create an account, we collect login credentials, saved preferences, order history, and settings. This allows us to provide a more personalized and efficient user experience, including faster checkouts and tailored product recommendations.
• 2.4 Transaction and Order Information: We collect data related to your purchases, including items viewed, added to cart, wishlisted, or bought. This also includes returns, exchanges, cancellations, and previous transaction history, which help us improve our offerings and customer service.
• 2.5 Technical and Device Information: We automatically collect certain technical data such as your IP address, browser type, device type, operating system, and approximate location. This information helps us understand how users access our website and ensures compatibility and security across devices.
• 2.6 Usage and Behavioral Data: This includes how you interact with our website - such as pages visited, time spent, clicks, and navigation patterns. This data helps us optimize website performance, improve user experience, and make informed business decisions.
• 2.7 Communication Data: When you contact us via email, chat, or other channels, we collect the information you provide. This includes inquiries, complaints, feedback, or any other communication necessary for customer support and relationship management.

We use multiple methods to collect personal data, ensuring accuracy and efficiency.

• 3.1 Direct Collection: You provide data directly when placing orders, filling forms, subscribing to newsletters, or communicating with us. This is the primary and most reliable source of personal data.
• 3.2 Automated Technologies: We use cookies, tracking pixels, and similar technologies to collect data automatically when you interact with our website. These tools help us understand user behavior and enhance functionality.
• 3.3 Third-Party Sources: We may receive data from trusted third parties such as payment processors, logistics partners, analytics providers, and marketing platforms. These partners assist us in delivering our Services efficiently.

Where applicable under international laws such as GDPR, we process your data based on:

• Contractual necessity: To fulfill your purchases and deliver products
• Legal obligations: To comply with tax, accounting, and regulatory requirements
• Legitimate interests: To improve services, prevent fraud, and grow our business
• Consent: For sending promotional communications and marketing

We use your data responsibly and only for legitimate business purposes.

• 5.1 Order Processing and Fulfillment: Your data enables us to process orders, confirm payments, arrange shipping, and manage returns or exchanges. Without this information, we would not be able to complete transactions.
• 5.2 Personalization and User Experience: We analyze your preferences and browsing behavior to recommend relevant products and create a customized shopping experience that aligns with your interests.
• 5.3 Marketing and Promotional Activities: We may use your data (with consent) to send updates, offers, and promotional content. These communications are designed to provide value, and you can opt out at any time.
• 5.4 Security and Fraud Prevention: We actively monitor transactions and user activity to detect and prevent fraudulent or unauthorized actions. This protects both our business and our customers.
• 5.5 Customer Support and Communication: Your data helps us respond effectively to inquiries, resolve issues, and maintain a strong customer relationship.
• 5.6 Legal and Regulatory Compliance: We may process your data to comply with legal obligations, respond to lawful requests, or enforce our policies.

We do not sell your personal data. However, we may share it under the following circumstances:

• 6.1 Service Providers: We work with trusted partners for payment processing, shipping, hosting, analytics, and customer support. These providers are contractually obligated to protect your data.
• 6.2 Marketing and Analytics Partners: We may share limited data with advertising platforms to improve targeting and campaign effectiveness.
• 6.3 Legal Requirements: We may disclose data if required by law, court order, or governmental authority, or to protect our legal rights.
• 6.4 Business Transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred as part of business assets.

As we operate globally, your data may be transferred and processed in countries outside your residence. We ensure appropriate safeguards are implemented to maintain data security and compliance.

Cookies are small files stored on your device that help improve functionality and user experience. We use cookies to:

• Remember your preferences
• Analyze traffic and performance
• Enable personalized content

You can manage or disable cookies through your browser settings. However, doing so may affect certain functionalities.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. This includes maintaining records for legal, accounting, and operational requirements. Once data is no longer required, it is securely deleted or anonymized.

We implement appropriate technical and organizational measures such as encryption, secure servers, and access controls to protect your data. Despite our efforts, no system is completely secure, and we encourage users to take precautions when sharing personal information online.

Depending on applicable laws, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Restriction or objection to processing
• Withdrawal of consent
• Data portability

Requests can be made by contacting us using the details below. We may verify your identity before processing requests.

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from minors. If such data is identified, it will be promptly deleted.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party platforms. Users are encouraged to review their policies separately.

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services constitutes acceptance of these changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Journaliy Globalex
📧 Email: journaliyglobalex@gmail.com
📍 Address: 812, Dwarkapuri, 60 Feet Road, Indore, 452009