Frequently Asked Questions

Journaliy is a premium physical journal brand dedicated to helping you capture your most precious memories in the most elegant way possible.

Yes, all our journals use 120gsm acid-free paper that is specifically tested for fountain pen ink to prevent bleeding and feathering.

Orders can be placed directly through our website by selecting your preferred products and completing the checkout process.

We ship worldwide across major regions including North America, Europe, Asia, the Middle East, and Australia.

Yes, once your order is placed, you will receive an order confirmation via email with all relevant details.

Orders are typically processed and dispatched within 1-3 business days.

• Express Shipping: 5-10 business days
• Standard Shipping: 7-15 business days

Yes, a tracking link will be shared once your order is dispatched so you can monitor your delivery in real time

• Delivery timelines may vary due to customs clearance and local regulations in the destination country.

Yes, we provide global bulk ordering solutions for corporate gifting, events, and retail partnerships.

We offer premium customization services including logo embossing, custom covers, and private label production.

Yes, minimum order quantities is 300; however, different conditions may apply depending on the level of customization required.

We accept international debit and credit cards along with secure global payment gateways.

Depending on your location, customs duties or import taxes may apply. These are determined by local authorities and are the responsibility of the customer.

Yes, all transactions are processed through secure and encrypted payment gateways.

Please contact us within 48 hours of delivery with clear images of the product. We will assist you with a replacement or resolution.

Returns for non-defective products may not always be possible due to the nature of global shipping.

You can reach us via email, website contact form, or official social media channels.

Our journals are crafted with high-quality paper, durable binding, and refined finishes to ensure a superior writing experience.

Yes, every product undergoes strict quality checks before dispatch.

Our journals are designed for individuals who value quality, creativity, and intentional living.

Yes, our journals come in elegant packaging suitable for gifting.

Absolutely. Our journals are ideal for both personal and corporate gifting purposes.